Frequently Asked Questions

1. How do I order?
Orders can be made online. For bulk orders please phone 1300 288 880 or email us at admin@sweetbaskets.com.au.

2. How do I know if you received my order?
Once you place your order you will receive a confirmation email and tax invoice.

3. Is delivery included in the price of the gift basket?
The cost of delivery IS included Please view our Delivery Information page for expected time frames.

4. What happens if the recipient is not home when the gift is delivered?
Our couriers will leave a calling card at the front door or in the letter box asking them to call to arrange a suitable time for delivery. In some cases delivery to private homes, couriers may leave items on front patio area

5. What happens if an item is damaged during delivery?
Simply email us photos of damage and Sweet Baskets will dispatch a replacement. Please call our customer service team on 1300 288 880 to arrange a solution.

6. Do you deliver on weekends and public holidays?
Unfortunately our couriers do not have a weekend or public holiday service.

7. What if I need my delivery to occur at a certain time?
The standard delivery service doesn’t allow specific delivery time requests. Your order will be updated with tracking information so you are welcome to contact the courier company direct.

8. Do you deliver anywhere in Australia?
Yes. Please view our Delivery Information page for expected time frames.

9. Do you deliver overseas?
Yes, we currently use Australia Post for overseas deliveries. Please call our customer service team on 1300 288 880 for assistance regarding international freight pricing.

10. Can I change the contents or create my own gift basket?
Yes. Please call us on 1300 288 880 or email us at admin@sweetbaskets.com.au.

11. Can I place large corporate or bulk orders?
Yes. We specialise in large corporate orders and are happy to assist with the finer details and offer discounts for bulk orders. One of our experienced customer service team members will glady assist you when collating your bulk order. Please call 1300 288 880 or email us at admin@sweetbaskets.com.au.

12. What payment methods can I use?
We take all major credit cards including VISA and MasterCard. We also accept Paypal, and Direct Deposit (EFT). Please contact us for our Bank Account details for EFT. No Credit Card fees apply for paypal transactions. Payment direct by credit card will attract 1.95% for Visa and Mastercard on bulk orders.